Frequently Asked Questions
How long does delivery take?
Most orders are delivered within 2-5 business days across Saudi Arabia.
Is delivery free?
Yes! Select products qualify for free delivery — look for the "Free Delivery" tag on the product page.
What payment methods do you accept?
We accept major debit/credit cards and cash on delivery (where available).
Can I return or exchange my order?
Yes, you can request a return within 7 days of receiving your order, as long as the item is unused and in its original packaging. See our Return & Refund Policy for full details.
How do I track my order?
Once your order ships, you'll receive a confirmation with tracking details via email.
What if I received a damaged or wrong item?
Contact us immediately with photos of the item and we'll arrange a replacement or full refund at no extra cost.
How can I contact customer support?
Visit our Help page, or email us directly — we typically respond within 24 hours.
Do you ship internationally?
Currently we ship within Saudi Arabia only.